I don’t know what to do anymore
Basically i feel like i’ve been fighting this company forever now. I started working here on my 17th birthday as a busser. about 7months after i moved into ToGo and absolutely excelled as a Take Out server. my manger said (real quote) “If i could just have clones of you running ToGo i would”.
Well the past year as most of you probably know, Outback as a whole has been going through some major changes. During these changes I moved to Serving and have been for a little over 2 months now.
(I am currently 19 at this point)
(Been with the company for over 2 years)
The main issue i’ve been fighting lately is I really enjoy serving and I’m good at it, better than i am at ToGo. With serving, we have surveys on the Tablets that customers pay at the tables that let them rate their experience. One of these ratings is the “Intent to return” Your score is averaged among the customers rating and you get a % score with 86% being the “passing score”
When i first moved to Serving i was bouncing between passing and barely not passing. For the past 3 weeks however i have excelled that score and withheld a 86% or higher for all 3 weeks.
For context on what i’m about to talk about, I still work some ToGo shifts but was promised by management that I would be Fazed out after a little bit. The main thing that they wanted was for my spot in ToGo to be covered. In which they have been working on moving one of the hosts into my spot.
However, one of our hosts quit today and the other host that was supposed to take my spot can no longer because they are prioritizing her to be hosting. So i brought the question of how much longer i have to wait until i’m able to move up and their reply was “you mainly need to get your score up more, and your spot needs to be covered so it’s gonna take a WHILE” (my manager exaggerated the word “while” meaning like a long time)
And not only that, but they also changed ToGo’s tip out to where we don’t collectively share a pool anymore, each shift gets their own reading and is tipped for the time that they are there and the orders that are placed during that specific shift. Basically meaning that all of morning shift makes no money and closing shift makes no money. And now i’m stuck in here for even longer.
The main issue i have is i’ve told my managers multiple times, “I don’t want this to be a situation where you keep telling me soon but slowly keep pushing the date further and further until i can permanently serve” But im at the point where im gonna have to get a different job because i don’t make enough money without severing.
Sorry for the long rant but i just wanted some opinions and/or advice anyone has for me. Thank you