Billing problem that I can’t get resolved.
So a few weeks ago I purchased a ps plus premium upgrade.. my partner that is on the card with me saw the charge and thought it was a mistake and we were double charged (since I got essential and upgraded to premium shortly after) so she disputed the charge.. obviously sony suspended the account, I got into contact with sony and said I had already contacted the credit card company to reverse the charge back. Which my credit card company a couple of days later did. The issue is Sony unsuspended the account, got their money, I was charged.. but they didn’t give me my ps plus premium back. I’ve been trying for days to get into contact with someone but the live chat is broken I guess because itll say estimated wait time is 30 minutes and then just disconnect and say sorry we were having a problem connecting you to someone try again in 24 hours.
I’ve tried all hours of the day every day this week and still can’t get a hold of someone and honestly I’m starting to get pissed because it’s ridiculous that Sony got their 77$ premium upgrade and my account is showing that all I have is essential and I can’t get a hold of anyone to get the problem fixed. What can I do here because I’m at a loss.