How would you feel if you had an employee who performed well but didn't want to go to a conference due to fear of flying?
Like assume person A works in California and has team members all over North America, but the company wants to fly everyone out to a week long company AI conference in New York. Person A is a good employee who has been with the company for a very long time but they are super afraid of flying on airplanes and really don't want to go to the conference. Let's say your boss's boss wants people to go to it because they're super big on in-person stuff.
How would you handle this situation?