Metro by t-mobile
Galaxy S21 5G on Esim for the past 4 years, all going well. 2 nights ago I lost cell service out of the blue. No Bars!! Phone will only work on wifi. Calls, texts and MMS will only work while on wifi. I called customer service TWICE, after going through the usual steps, reset data, airplane mode, the usual..THEY BOTH hung up on me claiming that they couldn't hear me. (I called from my home phone BTW). Against my religion, I went into a Physical Store. The lady told me that my esim active but my phone was Old 😐. Please, any help would be greatly appreciated. (I like my S21 5G 😮💨)