Do hotel owners/hosts actually send personalized "thanks for staying" messages via WhatsApp?
I’ve been wondering about post-stay communication. If you run a hotel, B&B, or short-term rental, do you actually reach out to guests personally via WhatsApp or text after they check out to thank them and ask if everything was okay? Or is this usually handled by automated emails/surveys?
I know some travelers never get a WhatsApp message, while others get very personalized touches. Do you do this, and if so, how do you manage it?