





Burned Floor Update (DO NOT buy Whirlpool)
UPDATE: Whirlpool accepted the home new build contract which itemized the range and are prorated buying it back.
I really appreciate Whirlpool doing this. I do not love the product and had issues with it like the timer being weird, but I like their customer service more now. .....
Previous and current photos attached.
Whirlpool sent a repair person to inspect. We are unable to determine why the Whirlpool range burnt a literal hole in my floor to the subfloor.
It appears significant heat was just allowed to pass through the heat shield.
I'm filling out a claim for the damaged floor, so I don't know what the outcome of that is yet but it sounds like there will be compensation.
As for the unit itself, they will only replace it with the same unit even though Whirlpool cannot determine why their unit, the same unit, almost burnt my house down. Because it is a new build house and I do not have a receipt, even though I registered this unit 3 years ago when I moved into a new build, they said I need a receipt to get a prorated refund.
Absolutely insane.
Never going with Whirlpool.