Anthem/CarelonRx - Refill Eligibility and Delivery Timetables
We have been experencing issues with getting my son's medication refilled in a timely manner. The issue is that CarelonRx has a refill eligibility date that is basically when his supply is exhausted. The problem is that it can take from 7 - 15 days for the refill to be shipped and eventually delivered. This makes no sense. They have basically built a system that guarantees that folks will go without their meds waiting on CarelonRx to deliver the refill.
Yes, we can use our local CVS, but that means he needs to move to a 30 day schedule, which is not only a hassle, but it costs him more in co-pays.
Does anyone know if there is a way for CarelonRx to start processing the refill sooner? As long as he gets the refill delivered after the eligibility date, that should meet the FDA's rules.