u/GameStonks21

I purchased a ring with paypal g&s and received an empty box. I recorded a video opening the package, but obviously turned out to not be helpful since I can’t upload it. I submitted photos of package weights, listings, and filed a report to the ICCC as asked but it did not work out.

I filed it as NAD

Is there anything else I can do here or am I SOL? I heard some people say to open a CC dispute, but would that get my paypal account banned as well?

Thanks for any help

Received an empty package. I opened a dispute a while ago. Currently, when I click on the transaction it shows:

Add your return tracking info by Aug 3. A late reply may cancel the refund.
Go to case details

But when I click on case details, it says:

We need additional information about your case.
You have to provide the following on or before August 2, 2026, 11:59:59 PM PDT:
• More information required about how the item was damaged or was significantly different from the item advertised.

Should I be shipping back the empty packaging I received, or provide more info? I’m also not quite sure what to be providing, as I have an unboxing video but I can’t upload it.

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