Changes to 'Stopover Accommodation Service' at Istanbul
Email from Turkish Airlines to travel agents says Miles&Smiles membership will be mandatory if you want to claim the free Istanbul hotel for your stopover.
>We would like to inform you about an important new regulation regarding our Stopover Accommodation Service, effective for bookings made as of 1 September 2026.
To further enhance the travel experience and streamline our services, Miles&Smiles membership will become mandatory for all passengers who wish to benefit from the Stopover Accommodation Service.
Please review the operational details of this new implementation below:
Mandatory Registration: Each passenger’s unique Miles&Smiles membership number must be registered directly in their flight reservation (PNR) to successfully complete and confirm a Stopover hotel booking.
Existing Registrations: If the passenger’s Miles&Smiles number is already attached to the flight reservation, the Stopover booking process will continue seamlessly as usual.
Non-Members & Post-Ticketing Enrollment: This new rule does not restrict the ticketing stage. Passengers who are not yet members can book their flights first, enroll in the Miles&Smiles program after ticketing, and then have their new membership number added to the reservation to complete their Stopover hotel booking.
To ensure your clients do not experience any disruptions or delays with their hotel arrangements, please ensure that the Miles&Smiles membership number for each passenger in the booking is entered into the flight reservation before requesting Stopover accommodation.