So, I just did my 1st refill order with Pom…
So, after reading all of the comments about the service and how things are being handled currently with Pom Health, I took a chance and went for a refill order. Boy, oh boy! It most definitely was not a smooth process at all. My first order, placed in April, was very smooth and very prompt in terms of just getting help with making sure I had not only the tirz, but also the longevity medicine that I’ve been using as well. Let’s just say it was a cluster-$*#% …
Honestly, I am not happy with how things went. I wound up having to book 2 separate Telehealth asynchronous appointments, which caused me to have to pay two different upfront charges. I needed a total of three medication’s. Then, after going back-and-forth, when I did receive invoicing for the longevity meds, once the invoices were sent out for me to pay, they did not even deduct the pre-payment. There’s just gotta be a better way! I should not have to book separate appointments, then call customer service and ensure that I’m able to get both meds on the second appointment. And then to not include the prepayment? Now you’re delaying me and I can’t make payment on the third medication! I really do not want to receive three separate shipments!
This is crazy! I was not even given the opportunity to do an in person appointment. I don’t know what I’m going to do moving forward, but this was very unorganized and for all the money I’m putting up, I expect better service overall.
Let’s just say, I really hope that by the time I’m ready for my next round of refills, Pom Health has their stuff together, and I will see people post positivity about this company. Otherwise, I would rather pay more. I would rather pay more and have everything ordered on one order, and not have to worry about all of this going back-and-forth. Horrible.