Visa sided with merchant in Dispute Arbitration, next steps?
The charge was from a US Chase card.
The reason for the dispute was with Air Canada where there was a delay and they refused to rebook me.
Chase or VISA responded saying that they were ready to provide the service but it was because of the delay that you were unable to take their service, and in this case I cannot dispute the charge as “service not provided”, which is utter BS imo.
What can I do next? I have already escalated this to the executive office at Chase and I still got the same response.
At this point, is a lawsuit the only option to get my money back? I am also going to file a DOT complaint but they don’t have the ability to force airlines to refund.
Edit: Air Canada also denied my refund request saying that they are not going to refund due to a delay caused by a partner airline.