Absolute nightmare selling to Carvana
Going on a month ago, I sold my car to carvana. Quote looked good, everything went smooth when I dropped the car off. I was due a check for roughly $16,000 and another $4000 was supposed to be paid to the dealer for the remainder of the financed amount.
Roughly 2 weeks pass, and I’m thinking, man they’re really taking their time getting this payment sent. I figured they were paying off the loan amount, and then sending me the remaining balance of what I sold for. Called them and was told that my payment had “fallen through the cracks” and was never sent. Pretty irritated but they overnighted me a check.
Then I get a statement from the lending agency, Carvana hasn’t paid the outstanding balance, either. I call carvana to ask whats up with this and they send me “proof” that it was paid, which had no tracking info, digital receipt, anything. Call the lending agency and they have no receipt of payment or anything. Had to call carvana back and wait for an hour before I get the same excuse, “oh sorry it fell through the cracks, we’re sending it over now”.
It’s amazing how lackadaisical they’ve been about this process, they’ve been in possession of our car for almost a month and clearly haven’t attempted to transfer the title, seeing as it wouldn’t be released without being paid in full. I’m just shocked how awful this has been. I’ll absolutely never deal with carvana again.
Edit: this post also got me permabanned from r/carvana