Airbnb Not Paying Host. Cancel Upcoming Guests or No? [US]
Airbnb owes me a good deal of money (~$3000) in unpaid, completed reservations and has paused payment on all future reservations.
They claim I need to :
"Add your payout and account information"
I have added this information several times in the past month or so to no avail.
I can't even "add information" anymore because my information has already been added, so the page where I'm supposed to add it is just "frozen." It just shows a picture of some cartoon character that shows I've added it.
I've spoken with several Airbnb "customer service" agents, and also on the Airbnb "customer service" messaging area... they just tell me the issue has been "escalated" to a "Specialized Team Member"...
I haven't heard back from them in 3 days.
When I call and ask to speak with a Supervisor, I get put on hold for 20 minutes and then get automatically disconnected... this has happened 3 times.
I have a group of 13 guests who are supposed to be checking in within a couple of days... what should I do?
I'd hate to leave them without a place to stay, but having to pay to have the almost 5000 s/f home cleaned is almost $500 every time (I lose money on the "Cleaning Fees"). There's also the massive cost of the guests running the A/C for days on end during the almost 100-degree weather... It's not cheap to air-condition a 5000 s/f home.
What to do?
I have more guests expected the weekend after that and the weekend after that, etc.
Any suggestions?
I have been with Airbnb (as a "Superhost") for 11 years... my banking information is exactly the same as it was when I joined Airbnb, 11 years ago. Nothing has changed.
Thank you in advance for any information anyone can provide to resolve this issue.