Chase credit card id verification issues
Hey!
I got my ITIN in April this year, and I have gotten credit cards with Amex and Capital One using my ITIN. Near end of June, I applied for the CSP and got declined because of identity verification issues. They told me that I should go into branch and do my next application.
I went into the branch yesterday and applied for the Freedom Flex, the application went under review, I got an email today asking to confirm my ITIN, I filled out the docusign form and gave Chase a call. They said it had been declined, and transferred me to the verification department.
There I was told to verify my ITIN again, the rep took 10 minutes to confirm everything else was fine and checked application again, and he said it was declined again and asked me to upload my ITIN letter, and a document confirming my name and dob, for which I uploaded my Canadian passport. He still thinks there's a chance I might get denied, since I had to upload these docs last time for the CSP as well.
I am so confused why this is happening. I checked my equifax account and everything seems fine, my capital one and amex cards show up there without any issues and I have a 757 score as well. Any ideas how to resolve this?
Sorry for the long post and TIA!