u/Lopsided_Eagle834

I’m seriously frustrated with AJIO’s return service and their delivery partners.

I ordered a pair of shoes from AJIO by Footland in XYZ color. After receiving them, I didn’t like the color, so I applied for a return within the return policy period.

AJIO approved and initiated the return. After 3–4 days, I got a message from their delivery partner saying the parcel would be picked up that day. I stayed home waiting, but no one showed up. The same thing happened two more times. Every time, they updated the status saying “customer not available” or “no one was home,” even though nobody actually came for pickup.

Then AJIO closed the return request from their side, saying I canceled the return or chose not to return the product, which is completely false.

I applied for the return again. This time the delivery partner was Shadowfax, but the exact same story repeated. They sent OTPs and pickup notifications, saying someone would arrive that day, but nobody came. After 3 failed “attempts” from their side, AJIO once again closed the case automatically.

This has already happened TWICE, and now I’ve applied for a return for the THIRD time.

I contacted AJIO customer care multiple times. They just keep saying they’ll “look into it,” but nothing actually gets resolved. I even called Shadowfax directly. The first time they answered and said the pickup would happen within 2–3 days. Again, nobody came. Now when I call them, they don’t pick up at all it honestly feels like my number has been blocked.

At this point, I’m stuck with a product I wanted to return properly, and neither AJIO nor their delivery partners seem interested in resolving the issue.

Has anyone else faced this with AJIO or Shadowfax? What’s the best way to escalate this further?

I’m seriously frustrated with AJIO’s return service and their delivery partners.

I ordered a pair of woodland shoes from AJIO. After receiving them, I didn’t like the color, so I applied for a return within the return policy period.

AJIO approved and initiated the return. After 3–4 days, I got a message from their delivery partner saying the parcel would be picked up that day. I stayed home waiting, but no one showed up. The same thing happened two more times. Every time, they updated the status saying “customer not available” or “no one was home,” even though nobody actually came for pickup.

Then AJIO closed the return request from their side, saying I canceled the return or chose not to return the product, which is completely false.

I applied for the return again. This time the delivery partner was Shadowfax, but the exact same story repeated. They sent OTPs and pickup notifications, saying someone would arrive that day, but nobody came. After 3 failed “attempts” from their side, AJIO once again closed the case automatically.

This has already happened TWICE, and now I’ve applied for a return for the THIRD time.

I contacted AJIO customer care multiple times. They just keep saying they’ll “look into it,” but nothing actually gets resolved. I even called Shadowfax directly. The first time they answered and said the pickup would happen within 2–3 days. Again, nobody came. Now when I call them, they don’t pick up at all it honestly feels like my number has been blocked.

At this point, I’m stuck with a product I wanted to return properly, and neither AJIO nor their delivery partners seem interested in resolving the issue.

Has anyone else faced this with AJIO or Shadowfax? What’s the best way to escalate this further?