u/Mindless_Bell8555

Posting this partly to vent and partly to ask if anyone's dealt with this and won a refund.

The setup: I bought a macbook from Reliance Digital, and during checkout I was pushed/forced into buying an AppleCare-branded protection plan I never actually wanted. It wasn't clearly optional — it was bundled in like a mandatory add-on.

When I tried to sort it out:

1. I called Apple to ask about cancelling. They told me this particular plan is actually run by a third-party service provider, Servify, not Apple directly, and that I'd need to go through Servify for cancellation. The pricing/process they described was also different from what I understood at purchase.
2. I called Servify. They said I need to go back to the dealer (Reliance Digital) and get a "cancellation NOC / no-objection mail" from them first. They also confirmed there's a 30-day cancellation window, which I'm still well within. They said once that mail comes through, the actual refund gets processed by Reliance, not Servify.
3. I went back to Reliance Digital, and now they're just flat-out refusing to cancel or issue that letter — no clear reason given, just pushback.

So now I've got three parties — Apple, Servify, and Reliance — each pointing at the other two, and I'm stuck in the middle with money gone and a plan I never wanted.

Has anyone actually gotten a refund out of Reliance Digital for something like this? Did you have to escalate to consumer court / National Consumer Helpline, or did a specific person/department finally budge? Any template complaint letters that worked? Would really appreciate pointers before I lose the 30-day window fighting with the store.

Posting this partly to vent and partly to ask if anyone's dealt with this and won a refund.

The setup: I bought an Apple product from Reliance Digital, and during checkout I was pushed/forced into buying an AppleCare-branded protection plan I never actually wanted. It wasn't clearly optional — it was bundled in like a mandatory add-on.

When I tried to sort it out:

1. I called Apple to ask about cancelling. They told me this particular plan is actually run by a third-party service provider, Servify, not Apple directly, and that I'd need to go through Servify for cancellation. The pricing/process they described was also different from what I understood at purchase.
2. I called Servify. They said I need to go back to the dealer (Reliance Digital) and get a "cancellation NOC / no-objection mail" from them first. They also confirmed there's a 30-day cancellation window, which I'm still well within. They said once that mail comes through, the actual refund gets processed by Reliance, not Servify.
3. I went back to Reliance Digital, and now they're just flat-out refusing to cancel or issue that letter — no clear reason given, just pushback.

So now I've got three parties — Apple, Servify, and Reliance — each pointing at the other two, and I'm stuck in the middle with money gone and a plan I never wanted.

Has anyone actually gotten a refund out of Reliance Digital for something like this? Did you have to escalate to consumer court / National Consumer Helpline, or did a specific person/department finally budge? Any template complaint letters that worked? Would really appreciate pointers before I lose the 30-day window fighting with the store.

So I ordered a black Henley from Fugazee for around ₹1k, but honestly the quality felt really cheap, so I decided to return it. They even deducted ₹200 for reverse pickup, which already annoyed me.

The pickup was arranged through XpressBees. After 2 days, I got a message saying the return had reached Fugazee. Then today evening, I suddenly got a call from a Fugazee employee. They sent me a video of the parcel being opened, and inside it was some random blue product that looks completely different from what I originally ordered and returned.

Now I’m confused who actually messed up here — XpressBees or Fugazee?

The weird part is the package in the video looked properly packed and sealed. But at the same time, I don’t fully trust it either because technically anyone could reseal a package or record the video later.

Fugazee is telling me to raise a complaint with XpressBees and check what they say.

Has anyone faced something similar before? What should I do next to avoid getting scammed here?

I'm about to pull the trigger on the 2025 MacBook Pro 14" M5 (16GB Unified Memory, 512GB SSD) from Amazon India at ₹1,78,000 with an ₹8,000 Amazon Pay ICICI Bank cashback offer, bringing the effective price down to roughly ₹1,70,000.

1. Is it a steal deal?
2. Should i trust amazon with this purchase?
3. Will the amazon pay icici cashback works on EMI mode as well?