
Manipal Cigna's counter offer - What should I do next?
Happy Independence Day!
Recently got health insurance cover from my mother, who is 66 years of age, from Manipal Cigna's Sarvaparam plan. Her pre-existing conditions/diseases are:
- Diabetes
- Hypertension
- Gout
- Early-stage cataract
- Hereditary Pattern Dystrophy in both eyes, which was all disclosed while taking the policy
They shared a counter offer stating that Hereditary Pattern Dystrophy disease will not be covered for 2 years and I got to know that they are also not going to cover any cataract treatment for the same duration.
After I agreed to the plan, Manipal Cigna's customer service called me and asked me if my mother had undergone cataract surgery yet, to which I said no, not yet. It's still diagnosed but surgery has not happened. She's under treatment.
After five days I get another counter offer. Now they state that they're going to permanently exclude my mother's eyes from the policy for the policy underwriting. Mind you this is after I have received the policy kit from accepting it 5 days ago.
This I feel is unfair and I say anything I can do to contest this. I'm willing to forfeit this policy and go look for other options.
The add-ons I added here were:
- No room cap
- Consumables rider
The total premium is around 59,000/yearly | SI: 15L
The main USP of the Manipal Cigna plan is that they cover everything from day one, especially the Sarva Param. Since they have permanently excluded my mother's eyes, I am not happy with the counter offer.
Would love to hear your suggestions and thoughts and my options regarding this. Attaching below the first counter offer they shared and the second counter offer they shared five days later.
Thank you. Jai Hind.