Fido's Winback Team Doesn't Even Seem to Care Anymore
I joined Fido paying $29/month for 50GB. After 6 months, my bill increased to $32.50. I stayed with Fido for another 10 months at that price, but now my bill has increased again to $37.50.
I called and they agreed to bring my price back down to $32.50, but I told them that wasn't good enough anymore. I said I wanted to be at $30/month or less. They refused, so I left Fido.
Today, I got a call from their winback team. Their offer? $35/month for 60GB.
I told the agent that was actually worse than what I had been offered before leaving. His response was "Okay, thank you. Have a good day."
He didn't try to lower the price, ask what it would take to win me back, or make any attempt to keep me as a customer.
For anyone else who feels like Fido has stopped caring about retaining customers, I honestly think you're right. Even if I accepted the initial $32.50 offer, who knows how long until they would increase it again.