u/Murky-Squash-2498

Anycubic Support Ticket: N20011140665167
I purchased a brand-new Anycubic printer, and it failed after only a short period of use.
The most disappointing part wasn’t the printer failure—it was the customer service experience.
Support asked whether I was comfortable repairing my own brand-new printer. I answered honestly that I was not comfortable doing that and expected the warranty process to move forward. Instead, the conversation became confusing, and my case stalled.
For about a week, communication was limited to roughly one overnight email per day. The responses were mostly apologies and generic messages, but they didn’t provide a clear resolution, a return shipping label, or meaningful progress on my warranty claim. Anycubic’s support center states that it aims to respond within 48 hours, but my experience became a series of delayed exchanges rather than a timely resolution. (Anycubic⁠)
After days of delays and no meaningful action, I told Anycubic I no longer wanted the printer and requested a refund. At that point, I had lost confidence not only in the product, but also in the company’s customer service.
Products can fail. What defines a company is how it supports customers when they do. Based on my experience with Ticket N20011140665167, I did not receive clear communication, timely follow-through, or action that resolved my issue.
This post reflects my personal experience.

I’m finding out how bad the support is, I had one fail dead on arrival. Support has sent a canned email that do ont answer my direct questions or take action almost every day for the last 6 days. All I’m getting is stalling and no action. The fact that I only had the printer a few days and now it’s been sitting broken in my home without any response from their Support team. After this I’m asking for a return label because I no longer want the product because of the support they provide. I bought a product I expected to work new out of the box without any defects and what I got was the defective printer they take no actions to remediate the issue. I asked for a replacement. They said they can do it. I told him I was not comfortable in repairing a new product, which they should’ve given me a shipping label to return it at that point, but they can’t make a decision. I have now requested a return label and a refund. It’s just not worth the hassle. I have yet to receive a response to my request and I’ve made it three times in the last three days as they ignore my email..

I’m dealing with Anycubic Support and they asked me on a brand new machine to replace the power supply. My concern is it’s a Red flag it failed within the first 30 days and this machine may have more problems than just a power supply. I’ve asked for replacement, but not sure how they’re going to handle this. It seems to be a very slow process. It took three days to have it delivered. It’s looking like its going to take a long time to get this failure resolved. Anyone had any experience with support on new machine failures?