Probably the worst customer interaction I’ve ever had
At work today, a customer was yelling in my face because the $200 suit was ringing up at $254. I was trying to explain to him that I added the pants his son was getting, and I asked if he wanted me to remove the extra pair of pants. He wouldn’t let me speak, and he and his son were yelling at me. I tried my hardest to explain to them as calmly and politely as I could.
They kept yelling and wouldn’t let me speak. Then the father stormed over to the rack, ripped the sale sign off the holder, and kept yelling, so I took it out of his hand and explained it to him. Yeah, I’m frustrated and extremely bothered because I was pushed to my limit. Then he wanted a manager, so I asked my coworker who works in fulfillment to call someone because my theatro was dead. They kept yelling at me, so I walked away and said, "I’m done. Have a good day." I’m by myself; I can’t call anyone; I haven’t eaten, and I have two grown men yelling in my face. Leadership wasn’t present on the second floor.
Every other interaction with customers was great. I can be patient and hold my tongue, which I did, but I had no way out in that situation. Afterward, I was sent home with full pay for the day. To rest and relax. You know I’ve been working there for three years. It’s been okay while I’ve been in college, and I have never had an interaction as wild as that one. The weirdest thing about it is we had just opened a credit. He went from zero to one hundred over not even a miscommunication; he wouldn’t even let me communicate.
I guess a general question for everyone here is what’s the wildest customer interaction you’ve had?