Did I break ToS? Account Closed (Submitted Appeal) Shortly after ACH transfer.
Hello /r/transferwiser,
I'm a fairly new user of wise, and just had my account closed shortly after submitting a ACH transfer of ~$35,000 (not exactly that amount but close to it). The funds were directed to a vehicle broker/exporter in Japan to purchase and export a vehicle to me (just moved to Kenya). Transfer was in USD with no currency conversion.
After I got notice of my account being closed, I was scratching my head and took a longer read through the ToS and acceptable use policy. As far as I can tell, my usage of Wise conforms completely with the use. This isn't a business expense as the vehicle is for personal use, and definitely fits into the category of "goods and services".
Annoyingly, part of the appeal process didn't ask for an invoice, which I would have been more than happy to provide (and AFAIK I have no way of submitting)!
Did I do something wrong or inappropriate here? I won't ask anyone to speculate on why this transaction was flagged, but given the above information, is there any indication I broke the terms of service? If anyone knows how I could attach/send an invoice to help expedite the appeals process that would be helpful too!
Any input would be appreciated!
EDIT: My appeal has said they will keep my account closed. I submitted a complaint (thanks for the link automod) and finally got the option to include supporting documentation, where I included the invoices for the vehicle I was paying...
EDIT2: I have to say, some posters here are quite hostile. Despite posting relevant details, I'm still being accused of falsifying my identity (without explanation as to how I did this?) or trying to mislead wise... not sure how I could be attempting to mislead wise, the web forms they have are pretty limited, and and drop down menus aren't that granular, ...it's pretty basic stuff. Treating people here as if they've committed a crime because "computer says no" is certainly a way to go about your lives!