Rant about leased lp tank
We bought a house and closed nearly a month ago that uses propane for heat in the garage, hot water, the oven/stove top, and the fireplace. It was fully disclosed to us before closing that the tank was leased, not owned.
We contacted the propane supplier twice before closing, but they refused to talk to us because we were not named on the account.
We communicated with the seller about this multiple times, and he stated that he has clearly told them he is selling the property and given them the move out date.
Shortly after closing, we received a postcard from them about how wonderful their service is and offering discounts for signing a new lease with them with automatic delivery. The postcard listed a specific person to contact and gave their number.
Great! Finally, we'll be able to sort this out. I explained to him that we have no interest in continuing deliveries with them. We asked about buying out the tank as they are required to offer by law. They stated that was not an option.
We then stated that we would like to keep the tank until it's empty then have them take it. They said that's not a problem, but that there is a $1,000 deposit to do that. We agreed and he immediately went into a schpiel about how it's a lot of money and that if we sign up for automatic deliveries, there is no deposit.
No, we don't want you making any deliveries, we just want to use up what we have, and you take your tank back after. If that's an issue, we can get a new tank and transfer over the fuel now.
$1,000 deposit and told it's $100/year starting January 1st if we don't use it up by then.
All was fine until Saturday. They just came by and took it. No calls, no letters, no knock on the door, just sneak in and out, and our propane is gone along with their tank.
Today, I got the pleasure of having to run around to find a supplier that will sell me a tank and regulator, then contact my former employer to ask if they have a propane truck coming out my way tomorrow.
I called the poc that I had and was told that they are processing the refund for my deposit, but won't be giving me any credit for the 65% full propane that they took... unless I sign up for auto deliveries. If I do, they'll reinstall the tank free of charge with the propane still in it.
New tank installed and leak checked today, and tomorrow I'll be running 6 propane deliveries for them in exchange for me getting propane at rack rate for me.
TLDR: Bought a house with a leased tank. We spoke to the tank owner, came to an agreement, then they took the tank anyway and stole the propane inside with no notice.