Is what this seller did ethical?
I bought a Novilla mattress in May, but I didn't like it and left a review stating so. The seller contacted me and offered a $200 gift in exchange for deleting my review, posting a more positive one, and giving a 5-star rating. It is really not right for anyone to accept such an offer, because the mattress isn't actually good. I had heard of things like this before; they are likely buying reviews. What they are doing is misleading customers. It involves taking something that isn't actually good and paying people to write reviews claiming it is, or purchasing this service from providers who generate positive reviews and 5-star ratings. I reported this situation to Amazon, but they didn't do anything about it. Just be careful if you are planning to buy a mattress. Nowadays, everything is a sham; people buy their way into making things look good. I can't trust anything anymore.
Edit: I had been waiting to hear back from Amazon for weeks. Naturally, they didn't get back to me. I contacted them again. Now they are telling me that the email address isn't an official one, so there is nothing they can do about it. They think they're so clever; apparently, that email address isn't the official one—it might be a scammer's message, and I'm supposed to be wary. They're trying to cover it up. The seller knows my email address and knows I bought this bed; they want me to change my review to a 5-star rating and say they'll give me a $200 Amazon gift card in return. It's unbelievable—they really think I'm stupid.
PLEASE DO NOT BUY NOVILLA MATTRESS