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I got this same message last month and still got star seller. Reviews are good, I ship on time, I respond to messages immediately or within a few hours. I hate that they don’t specifically state which metric I’m “falling behind” in so I just have to guess.
Just gave a hard prune.
Everything is in the picture - Happy to clarify if needed.
Obviously not a traditional bonsai but it jumped out at me. The girdling roots are problematic and I feel like it needs more movement/direction. I may need to split in 2, honestly.
Hoping these look really nice in a few years.
Super excited to work with this one.