Having spouse discuss service dog / ADA when asked questions
Hey!
When my wife and I are traveling together with her SD she gets anxious with confrontation etc. So when people ask questions (allowed questions or otherwise) she prefers me to handle those discussions when possible.
Especially when they are asking things they are not supposed to ask, or getting pushing back when there shouldn't be.
For example we went to dinner the other day at a restaurant we have been to many times, but they had a new front of house host who clearly didn't have training on the ADA or service dogs.
So he kept saying "we don't allow pets", "I explained he was a task trained service dog required for a disability and was not a pet". He said "but we don't allow pets" a couple more times, I then took the opportunity to simply answer the second question "his tasks included, anxiety and panic alerting, DPT, and crowd mitigation" and each time I calmly and politely stated, he is not a pet, he is a task trained service dog. I realize he wasn't trying to be a pain, It was quite clear he just didn't know and was trying to uphold legal requirements on animals in restaurants, so I wont hold that against him. More than anything I think the managers failed in getting required training for front of house staff. But he wasn't mean or short with me or anything, was just a calm discussion.
Eventually, I think he got the idea when I said that he was a service dog and essentially was the same as medical equipment and that he had come with us to this restaurant before. He asked us to have a seat in the waiting area for a moment while he went and checked with a manager, when he came back we were then seated as normal without further issue.
This would be quite difficult for my wife with her anxiety and issues with confrontation, and in fact Rusty did alert on her while we were sitting there waiting so she was able to do some grounding, so even when she isn't involved directly it is quite stressing for her.
So I was wondering if it is normal when possible for a spouse to act as intermediary and handle these situations. Or if others have a similar arrangement with the one more comfortable dealing with these things handles it. Or if anyone has had issues with people trying to talk directly to the other person when one of you is clearly the one handling the discussion.