Airtel 5G Data Suddenly Stopped Working Despite Active Plan + Terrible Customer Support
I've been using Airtel for several years, and I'm currently facing a frustrating issue.
I recharge every month with a ₹400–₹450 plan that includes unlimited 5G data. My current plan is still active, but since the night of 4 July, my mobile internet has completely stopped working.
The weird part is that my friends using Airtel in the same area have no issues at all. Their internet is working perfectly, while mine isn't working at all. It feels like the issue is specific to my SIM or account.
On top of that, Airtel's customer support has become extremely frustrating:
\- The Airtel Thanks app chatbot is useless for resolving real technical issues.
\- There is no straightforward way to speak to a human customer support executive.
\- Even the customer care helpline is mostly AI-based, and it can't understand or resolve problems that aren't already programmed into it.
\- There should always be an option to connect with a live support representative for account-specific or technical issues.
Has anyone else experienced their 5G/mobile data suddenly stopping even though their plan is active? If yes, how did you get it resolved?
Any suggestions would be appreciated.