I really just need help about this restricted account
I messed up and tried to make multiple payments to my cc acct and it became restricted to verify my paying accounts. I sent in my statement and they called back today. I missed the call and the phone number they provided was not the capital one number. I called the capital one number on the card and spoke to the fraud department who told me send in another verif of the account because they needed to verify the entire account number, statement only has last 4 of the acct number. I sent it in and the person stated that they have the document but will call me from another number to verify that this is my phone number that I'm calling them from and then for me to call my bank to verify.
This felt sketch and I told them I'll just wait the 1-10 business days for them to review the document again and hung up. Is this normal?