Do NOT buy from Blinds To Go
Ordered outside mount blackout shades from Blinds To Go for my baby’s nursery and was shipped two sets of shades with the wrong brackets. They were too wide to fit on the end pieces of the shades. Neither shade could be installed by our handyman who spent an hour trying to figure out if there was any way to make them work with the parts sent. He gave up. I then spent multiple hours on the phone with their overseas Customer Service team, who are incompetent. I shared photos that clearly depicted the incorrect sizing the brackets and inability to install them. I was in a bit of a time crunch to get these installed before my baby’s due date, and the factory would not expedite the shipping. It was a nightmare. The local blinds to go stores also could not help because they don’t stock replacement parts (or at least not for the shades that I ordered, historic claimed that what I was sent is “outdated”… no idea what that means since I ordered it directly from the website). The terrible customer service team finally sent me replacement brackets two times… Both were still the wrong size brackets to fit in the shades that I ordered they had to wait a week in between each shipment because they were certain that they sent me the right ones and of course they didn’t. I ended up contesting the charge with my credit card and won. Stay far away.