My Flipkart laptop experience has been one hell of a side quest
So I needed a new laptop. I'm currently unemployed and preparing for competitive exams, so obviously I wasn't looking for some crazy high-end machine. I wanted the best gaming laptop I could realistically afford.
After looking around for quite a while, I finally found an HP Victus with an RTX 2050 that had really good specs for the price. I was using my dad's credit card for the purchase and also exchanging my old laptop, so after all that I finally thought I'd found a really good deal.
I ordered it on August 7th. Delivery was supposed to be on the 8th.
Then Flipkart WhatsApp messaged me saying I should be available to receive the order that day.
Well... I'm sitting at home practically 24/7 right now anyway. 😂 Where else am I supposed to go?
11 PM comes around and I get another message saying the delivery couldn't be attempted because of waterlogging.
Fair enough. It's monsoon season in Gurgaon. The roads can become a complete nightmare, so I wasn't even angry about that.
Then the 9th came and went.
On the 10th I got another message saying the delivery couldn't happen because of a logistical issue.
At this point I went onto Flipkart and checked the tracking. It said the package had reached the hub nearest to me.
Okay, fine. Maybe tomorrow.
Around 5 PM that day I decided to call Ekart, since they're the delivery partner listed on the order.
And this is where things got fucking weird.
Ekart told me they didn't have any package for my name and address in their inventory. There was apparently no record of my laptop being there for delivery.
So obviously I started panicking and called Flipkart.
The first customer support person transferred me to another person, who then transferred me to a so-called senior.
And this lady basically told me that they couldn't find my laptop.
It was untraceable.
Her solution?
Cancel the order and place a new one.
Except the laptop was now ₹24,000 more expensive than when I bought it.
Yeah. No fucking way.
So I started searching online and found a bunch of other people describing what sounded like the exact same kind of situation. Packages supposedly reaching a nearby hub, then suddenly becoming untraceable, followed by support telling people to cancel and reorder.
At that point I emailed the grievance officer and told them that if this wasn't resolved I'd take it to the National Consumer Helpline.
I also called them and explained the entire situation.
Then, later that same evening, I suddenly get a WhatsApp message from Flipkart asking:
"Do you want your order?"
And giving me two options:
Want Order
Get Order Cancelled
Like... WHAT? 😭
You just spent the entire day telling me you couldn't find my laptop and that I should cancel it, and now you're asking me if I still want it?
I obviously chose Want Order.
I eventually got an email from the grievance officer saying that the hub was undergoing some sort of reconfiguration, which apparently caused the issue, and they gave me the number of the hub in-charge.
That guy?
He Doesn't answer his calls apparently that dude is a very busy person.
The grievance officer has now assured me that my laptop will be delivered by tomorrow.
And honestly?
I've completely lost faith at this point. 😂
I don't know whether my laptop is sitting in some warehouse 5 km away, stuck behind a pile of other shipments, or has achieved enlightenment and left this mortal plane.
All I know is that I ordered a laptop on August 7th, it was supposed to arrive on August 8th, and five days later I'm having conversations with Flipkart, Ekart, grievance officers and random hub employees just trying to figure out where the hell my laptop actually is.
So yeah, I'm posting this here because I'm genuinely don't know what else to do.
If it actually arrives tomorrow, I'll update this.
If it doesn't...
Well, I guess I'll be back here again. 💀
Crying and complaining
UPDATE: DILEVERY POSTPONE TO 16TH GOING TO TRACK THE HUB DOWN
UPDATE 2: ### UPDATE: I FOUND THE EKART HUB MYSELF AND GOT MY LAPTOP
So, after waking up to yet another WhatsApp message asking “Do you want your delivery or should we cancel it?”, I obviously selected YES, I WANT MY FUCKING DELIVERY.
And then I got another message:
> “Due to logistical inconvenience, your delivery has been shifted to 16th August.”
I know. Incredible. 😂
At this point, following the advice of three different Redditors, I went looking for the nearest Ekart hub myself.
I found it.
And guess what?
It was literally a 23-minute walk from my house.
So obviously, I went.
I reached the hub and, after the usual “company policy” bullshit, they initially refused to let me speak to anyone in charge.
So I started calling the hub in-charge.
After a little detective work, I figured out which guy was actually in charge and demanded to speak to him.
Things got heated, we had a verbal fight, and they threatened to call the police if I didn't leave.
I basically told them, “Fine, call them. That'll only make my case with the NCH stronger.”
Was I actually confident about that?
Absolutely fucking not.
I was bullshitting with confidence. 😂
Anyway, this whole thing turned into roughly five hours of head-banging, arguing, waiting and refusing to leave without my package.
And finally...
THEY GAVE ME MY LAPTOP.
They took pics of my ID, package code and order ID, and made me sign a letter stating that I was taking responsibility for the package ( which I wrote on blank paper)
I brought the machine home, checked it thoroughly for any physical damage.
And one thing that still bothers me:
The warranty was already activated on August 8th.
My delivery was supposed to happen days later.
So yeah.
After all that bullshit, I finally have the damn laptop in my hands.
To everyone who told me to find the nearest Ekart hub myself:
You were fucking right.
If I had accepted the “16th August” delay, I'd probably still be waiting for a laptop that was literally 23 minutes away from my house.
What an absolutely insane delivery experience. 😂