Dealing with a crazy amount of last minute cancellations lately
I am having a really hard time with clients skipping their appointments lately. It feels like over the last few months people just treat bookings like tentative placeholders instead of actual commitments. I run a small wellness clinic and it ruinss the entire day's schedule when someone becomes a no-show especially since we have a waitlist of people who actually want to come in.
I used to think standard automated texts were the answer but tbh everyone just seems to ignore them now because they look like corporate spam.
Lately I been trying to mix it up. I started experimenting with a mix of email and occasional quiet voicemail drops just to see if a different format gets through to people better without bothering them constantly.. It seems slightly better but it it is a weird balancing act.
You want to remind them but you do not want to be that annoying business that texts every single day...
How are providers handling this right now? Are you guys charging strict fees upfront or did you find a reminder cadence that actually gets people to show up? I really don't want to become super strict with non refundable deposits because it feels kinda cold but losing a few hundred dollars a week is getting unsustainable.