

Is a complaint for this fair?
My Secret Lair Commander deck arrived today with quite a bit of damage to the packaging. The shipping box had a crushed corner, and the black themed deck box inside has a noticeably bent lid and several creases from what looks like impact damage.
Thankfully, the cards themselves seem to be fine (haven’t checked them one by one yet), but the deck box is visibly damaged, which is pretty disappointing for a €170 product. I also have the goblin storm deck and I love using the themed cardboard deckbox to store tokens and dice so I wanted to give this one the same use case tbh.
I understand that accidents can happen during shipping, but I expected better protection for a premium collectible product at this price point. The condition of the packaging and themed accessories is part of the overall experience, and receiving them damaged is frustrating.
Is this claimable through wizards support?Has anyone else received their Secret Lair in similar condition? How did WotC handle it?