u/nanbanvan

How long is too long to wait for an outage to be repaired before an automatic credit is applied?

Rogers: You have the data. You know who's offline and for how long. Why should thousands of individual customers have to call and ask for compensation?

Automatically credit everyone affected.

While crews are working diligently to repair the damage, why hasn't management built enough redundancy into the network to prevent a fibre cut from taking thousands offline for this long?

Rogers is so quick to apply penalties when customers cancel early or make a late payment. What's a fair penalty when telecom service is down for extended periods?

2X after 12 hours?

3X after 24 hours?

5X after 48 hours?

Do you know who likes hearing about ideas like this? Your MP:

https://www.ourcommons.ca/members/en

This should concern all Canadians

It concerned the Prime Minister and his entourage enough that, while visiting India in March, the Canadian Press reported:

"Politicians, government staff and many members of the media travelling with the prime minister are using temporary burner devices while in the country for security reasons, and had left their regular laptops and phones in special bags that block signals on the government plane after landing in Mumbai..."

If our own government considers these precautions necessary when it travels there, it's reasonable that Canadians ask what safeguards and standards are being applied when critical telecommunications work is performed from the same country

1. Find your Member of Parliament: https://www.ourcommons.ca/Members/en

2. Email your MP the attached article and ask what steps they are taking to ensure Canada's critical telecommunications infrastructure remains secure and resilient as more highly skilled work is being sent outside Canada

3. Share and repost

Bring these jobs back to Canada, Rogers

Telecom is the lifeblood of our way of life. From communications to banking, voting to navigation, entertainment to 911 emergency services. The list goes on and on. We trust that these systems will work when we need them. So intertwined are we with telecom that we really only notice it when the system goes down, even if just for a minute or two.

For Rogers Wireless customers today, when things eventually go horribly wrong you'll be relying on a team of technicians in Ericsson's global offices in Noida, India, who have only been working on this network for a few months while most of the Rogers team based in the GTA that built and maintained this network are sitting at home collecting EI.

Even more concerning, not only will you be relying on that overseas workforce, the resilience of your telecom services will rely on the integrity of the telecom infrastructure they're working on. Anyone who's travelled to India and looked up at their telecom infrastructure... please post photos.

Why does our government allow Canadian telecom providers to surrender control of the systems we rely on to operators and technicians in countries that do not have our best interests at heart, working on telecom infrastructure that falls well below the standards we expect here at home?

Like people, it's best to pay attention to what a company does rather than what it says.

Rogers wraps itself in the flag in ad campaigns during Stanley Cup and World Series runs. Don't believe it.

Through their recent actions, the Rogers name and brand has become synonymous with selling out Canadians' security and sovereignty while sacrificing highly skilled Canadian workers to chase cheap under-regulated labour overseas.

All this to pay the enormous debt it incurred buying NHL rights for the next decade and the sports teams it uses to promote its Canadiana cred.

Now you see it.

Bring these jobs back to Canada, Rogers.