I’m curious about the time range of Trexity in your area. For GTA/Toronto, I’ve seen route offers starting at 8:00 am and ending at 5:40 pm. Has anyone noticed earlier or later route/batch offers?

Hey everyone,

We’ve just added location-based user flairs to the subreddit!

Now you can tag your profile with your primary delivery region/city so other drivers know where you’re running routes. Whether you're navigating downtown traffic, cruising the suburbs, or holding down your local market, grab your location flair and show where you’re repping!

Drive safe out there!

There is a new Updated Courier Delivery Agreement (Version 2.5)

Online Exclusivity Rules: While actively online in the Trexity Driver App, drivers are strictly prohibited from using competing delivery or rideshare platforms. Once offline, you can freely multi-app. 

Route Flexibility: Suggested routes in the app are for convenience; drivers retain full control to choose their own navigation tools and reasonable routes. 

Payout Adjustments: Trexity updated specific clauses outlining when delivery fees may be reduced or canceled, including unreasonable route delays, misdeliveries, merchant/customer complaints, or suspected platform abuse.

Technical & Mobile App Updates
Continuous App Maintenance: Recent updates to the Trexity Driver app on iOS and Android focus on performance improvements, location tracking stability for batch deliveries, and interface fixes.

Driver Onboarding & Verification: Onboarding requirements strictly enforce local driving licensing, background screening, and phone verification. 

Platform & Market Growth
Chit Chats Integration: Trexity partnered with shipping aggregator Chit Chats to expand last-mile, same-day delivery options for Canadian merchants, boosting route availability for drivers.

Expanded Footprint: Trexity continues to expand across major metropolitan hubs in Canada (Ottawa, Toronto, Calgary, Edmonton, Vancouver, Winnipeg, Halifax) and select markets in the US (Boston, Chicago, NYC, Dallas, Seattle, etc.).

Expanded Chit Chats & Postal Alternatives
Following major disruptions with national postal carriers, Trexity deepened its partnership with shipping aggregator Chit Chats to offer consolidated last-mile delivery services across Canada. This integration provides sellers with alternative same-day routing and gives drivers increased route density for local deliveries.

Service Tiering & Zone Expansion
New Service Tiers: Merchants can now choose between scheduled Next Day (most cost-effective for non-perishable goods) and ASAP Same-Day local delivery. 

Footprint: The platform continues to expand its flat-rate delivery zones across major North American hubs, including Toronto, Vancouver, Calgary, Ottawa, New York City, Chicago, Dallas, and Seattle.

I wonder if Instacart and other apps that use stripe have similar issues. The team at Trexity said that they are working on this issue. Let’s see what happens by Friday.

I wonder if Instacart and other apps that use stripe have similar issues. The team at Trexity said that they are working on this issue. Let’s see what happens by Friday.

It’s been over a week that instant pay is no longer available for Canadian app users.
Why?

So this morning at 8:55 am, I got an offer of $98.11 for 88 kms, 7 stops.
I accepted it and after checking the drop-down where the pickup location address is and number of routes, I saw earnings of $168.73. I thought, “Sweet! Same route, same distance, must be another pickup after.” I checked the map and steps and saw just one pickup.
After arriving at the pickup location, I scanned the items and loaded them into my car, and I saw the earnings changed to $122.01. I was super confused, but I thought I’d check it out later after delivering my 1st package. I saw this was adjusted again to $97.15.

There was no canceled route, no renounced route, just a pesky bait!! The final pay was lower than what was offered $97.15 short by .96 cents.

I decided to go offline after completing my delivery. Hopefully, tomorrow will be better.
Anyone else notice this?!

Is anyone else still waiting on their earnings from last week? It’s been a couple of days since Thursday June 11th, and the majority of my pay is just sitting there marked as "pending."

Honestly, find it so annoying and frustrating. We out here doing the work and putting in the miles, so we shouldn't have to guess when our money is actually going to hit.
Is this happening to anyone else right now, or is it just me? Hopefully they get this sorted out ASAP.

Did you know?
If you have multiple packages to deliver, you can actually scan all of the QR codes at once! Just make sure you back up far enough so your camera can capture all of the codes in a single frame.
This is a massive timesaver—no more standing there scanning each individual QR code one by one.

trexity guidelines

1. Preparedness – ensure you have:
   • A fully fueled working vehicle
   • A charged cell phone with data
   • A clean and uncluttered vehicle with ample space to protect orders during transport
2. Delivery Restrictions – prohibited items during deliveries:
   • Animals 
   • Smoking or use of strong chemicals
   • other un authorized person with you
3. Accepting Deliveries
   • Only accept deliveries you can promptly complete. Inability to do this may result in account suspension
4. Interacting with Merchants
   • Be courteous, respectful, and helpful to our merchants
   • Go the extra mile to enhance the delivery experience. A better experience can lead to more tips and increased future opportunities for deliveries
5. Dropping off Deliveries
   • Rely on your Courier Application for accurate delivery information 
   • Pay close attention to delivery instructions. If you are unable to successfully follow delivery instructions, contact support
   • Leave packages flat and upright without blocking any doors
   • Take clear drop off photos that capture as much information as possible
   • Deliver to the correct address, failure to do so may lead to suspension or wage reduction
6. Account
   • Do not log into your account on multiple devices
   • Do not share your account with others

Delivery Guidelines

1. Recipient Issues: If the delivery recipient has a problem with the item, advise them to contact the merchant promptly.
2. Damaged or Spoiled Items: If an item is damaged or spoiled during delivery, inform both the merchant and Trexity. We’re here to assist and resolve the issue.
3. Safety Concerns: If you ever feel unsafe during a delivery or have concerns about the delivery location, contact Trexity immediately and inform the merchant.
4. Documentation: Always capture clear delivery images for quality assurance and use the courier app’s notes feature to provide important information.
5. Buzz Codes and Recipient Contact: If no buzz code information is provided and you can’t locate the recipient, call them through the Courier App. If there’s no response, contact Trexity support through the app for guidance.
6. Pay: A full breakdown of the route and pay is available prior to accepting. We do not tolerate any negotiation of pay during your delivery experience. We are always open to feedback. If you feel pay was unfair, please flag this to us via email (drive@trexity.com) or in the feedback section of your app.

Know Who to Call

Situation	Contact	Covers
Live Delivery Support	647-873-9489	Active pickups/dropoffs, order updates, cancellations
Past Delivery Inquiries	support@trexity.com	Missing/stolen orders, misdeliveries, refund requests
Account Support	merchant@trexity.com	Account setup, platform integrations, account updates
General Feedback	info@trexity.com	Suggestions, errors, technical feedback