Forced to leave rental, someone else took out a new agreement yet still being charged the whole agreement
As per title.
Daughter was forced to move out of her flat which had 1 year left of a 2 year agreement with hyperoptic.
Let them know what was happening and continued to pay the bill each month when the property was vacant.
Got a text from them to say someone else wishes to have a service at the property and to let them know if that was a mistake - obviously someone else is moving in so that makes sense.
Get hit with a upcoming bill today for the remaining cost of the service as an early termination (over £500) and a little shocked by this.
Tried support who just quote random policy and not listen.
Does anyone have any experience or guidance to share on this? Can they really get paid twice for the same thing?