SMT: an AI assistant that handles annoying customer support calls for you
There should be an AI assistant that deals with customer support on your behalf. Not just writing a script for you or telling you what to say, but actually handling the boring parts: waiting on hold, navigating chatbot loops, repeating account details, following up on refunds, cancelling subscriptions, and only coming back when it needs your approval. A lot of these tasks are repetitive, but they still waste so much time. It feels like one of the most obvious use