Trying to buy Copilot Pro in 2026 is like trying to buy a unicorn from a vending machine
So I’ve spent the last 48 hours trying to buy Copilot Pro for my Microsoft 365 Family owner account, and I feel like I’ve unlocked a new category of psychological torture.
Here’s the journey so far:
- Copilot tells me: “Upgrade to Pro!”
- The upgrade button: doesn’t exist
- The Family dashboard: “Upgrade to Premium!”
- Premium: does NOT include Pro
- Microsoft Support: “Pro is included!”
- Also Microsoft Support: “Pro is not included.”
- Also also Microsoft Support: “Pro no longer exists.”
- The M365 app: “JPG is a valid file type!”
- Also the M365 app: refuses to upload the JPG
- The web version: uploads the same JPG instantly like nothing happened
- Sales team: “Call us Monday.”
- Me: “It’s Saturday.”
- Sales team: “¯\\(ツ)/¯”
Apparently Copilot Pro is in a quantum state right now:
It both exists and does not exist, depending on which Microsoft employee you ask.
Meanwhile, the Copilot website is the only version that actually works, the M365 app is living in 2024, and the purchase page for Pro has been sent into the void.
So… is anyone else stuck in this “Copilot Pro Schrödinger Edition” situation?
Has anyone actually managed to buy it recently?
Or are we all just waiting for Microsoft to remember they used to sell this thing?
Send help. Or a Pro subscription. Either one.