
Charged additional prepaid deposit at check-in
I guess location isn’t a factor. I’ve called about it but the answer didn’t make sense. “It’s the cost for one night due at checkin.” but that’s not what my rates were according to this. I felt like we were talking in circles. I’m really not understanding it. It is this first time we stayed 2 nights so maybe that’s the policy? The customer service rep I spoke with was just repeating the same thing to me. “Pre-paid” isn’t exactly making sense if I have to pay it the day of check-in.
I used affirm to pay for a few trips to this location since last summer and this has never happened. In addition to our parking I had to pay this $117 prepaid deposit before we could check-in. My affirm plan was for the $709 amount and when I booked it was “paid in full” nothing owed until we got there.