u/thematchalatte

Been using this bank for years and never really had any problem until now. This is the first time they rejected my request waiving credit card fee for my EveryMile card which I totally forgot about as I didn't meet the spending requirement. They wouldn't even waive it this one time. Never had an issue with my other cards.

Anyone encountered this issue? Man they're pretty persistent in not waiving my credit card fee. As a Premier customer I'm kinda pissed at this service lol.

EDIT: Ah I just called the hotline late at night (didn't wait long). Lady was super nice to waive my annual fee and cut my card at the same time. Wondered why they were so harsh via email, but willing to waive my annual card fee when I called.