

Update after getting shadowbanned a month ago.
I randomly noticed this “permanent restriction” notification in-app today, so I figured I had nothing left to lose by trying to lift the restrictions.
Pressing that button led me to a verification screen (I think it showed me a few pictures in a grid and asked me to select the ones that showed vehicles with wheels). Once I completed the verification task, I was taken back to my notifications page and saw that my restrictions had been lifted. I double-checked this by looking at my 小红书 page on a web browser; it no longer says “this user hasn’t posted any notes” and instead displays a few of mine before prompting me to login to see more.
I’ve emailed and messaged official support numerous times and, while I have heard back in-app, it was nothing helpful and I honestly don’t trust that my account won’t get restricted at random again. I don’t own (and can’t afford) a passport, so I can’t do that sort of verification even if I wanted to. But I’m celebrating the small wins today! 🥂