r/AmazonUK

Bought a pair of reasonably expensive shoes 5 months ago (Skechers). Both shoes developed quite bad wear around the back of the heel. So much so that holes had appeared. Didn't think I'd have any luck complaining about it to Amazon but thought may as well give it a go. Chatted with an online agent and they immediately offered to refund me half the purchase price.

Mentioned that the Consumer Rights Act 2015 protects me from shoddy merchandise if within 6 months of purchase and that I'd like a full refund/replacement, and after chatting to their supervisor (I presume - they went awol for about 5 minutes) they credited me with the full refund via a gift card. Excellent customer service 🤣 .

Was curious about the proposed Intro 518, so I pulled up Amazon's 10-Q. Turns out their retail side is swimming in cash — last year the retail division pulled in over $34 billion in operating profit, largely off the $69 billion it made in ad revenue. Kind of a bad look to be squeezing drivers while posting numbers like that.

Amazon's claiming the regulations will force them to pass costs onto consumers, making deliveries pricier for everyday New Yorkers. But their own revenue reporting says otherwise — they can easily afford to directly hire these drivers, pay a living wage, and operate safely in our neighborhoods without raising prices a cent. Kind of breaks my brain. Id bet that theyre bluffing.

Not paying DSPs properly isn't the invisible hand of the market. It's a middle finger of corporate greed.

I've just had a delivery from Amazon, I didn't order it. It's a small box of tissues.

Does anyone have any idea why this would be delivered?

N.B. I'm not crying about it!

Hello

Its my first time posting but I feel it important to relay my situation to a wider audience so that more people will avoid this cronied company.

I pre-ordered a box of cards worth £141 a few weeks ago. When I placed the order amazon told me the delivery will be expected on Monday 17th August. Fantastic as I wasn't going to be in thag weekend. However, the order is processed on the prpducts release day and I am then informed the product will be coming on Saturday 15th which is quite inconvenient as I had planned to be away from my house the entire weekend.

I naturally missed the first delivery, however on the second day Sunday 16th I was in my house the entire day and heard no one knocking. Amazon was updated and apparently my order had been delivered to a neighbour. However all the information that was left to me was the name of the neighbour (Katie - no one on my street is named Katie) and my house number of 31.

I immediately tried to get in contact with amazon, to contact the driver so asked where they had delivered it and was told to wait 48 hours. 48 hours for them to contact one of their employees. I, in my meantime, knock on my neighbours doors to see if they had my package; none of them did.

After 48hours of trying to contact customer support (which I found amazon make purposefully difficult) I was told that my package had been stolen with no explanation as to hownthey had come to this conclusion. They also informed me that they will not be refunding the product despite the fault clearly being theirs. After being told this every avenue of communication to their customer support was cut off. They purposefully refused to talk to me.

I filed a police report as requested by them and sent them the links and screenshots. They then however said these were not sufficent and that I needed a full scan of the report which I could not generate due to the specific information they required all in one place (which was already in the two separate screenshots I sent them). Since this I habe heard nothing back.

I've contacted my back to request a chargeback as amazon clearly have no interest in helping their customers once they have got their money.

They have shown a clesr disdain for my situation and are refusing to take accountability for their poor and/or potentially criminal delivery service.

Please avoid this company. At the first sign of trpuble and inconveiance to them to will drop suppprt and blank you.

I just had my renewal email for Amazon Prime. £95 annually and I use it for the free shipping.

In the email it says that Amazon Music and Amazon Prime Video are benefits with a Prime membership, but I pay for these separately? Should I not have to pay for them monthly on top of my membership?

Thanks for any replies in advance!

Hi, I want to purchase the Zuiki Mascon which is only available in the Amazon Japan but I can ship it to the UK. I just want to actually make sure that I'm right and that it will actually come to the UK because I've never not ordered from UK Amazon. (Just want to be double sure lol)

Welp thanks for reading my post. Link is below to what I wanted to buy from Amazon Japan.

https://www.amazon.co.jp/-/en/%E3%80%90%E4%BB%BB%E5%A4%A9%E5%A0%82%E3%83%A9%E3%82%A4%E3%82%BB%E3%83%B3%E3%82%B9%E5%95%86%E5%93%81%E3%80%91%E9%9B%BB%E8%BB%8A%E3%81%A7go%E3%82%B3%E3%83%B3%E3%83%88%E3%83%AD%E3%83%BC%E3%83%A9%E3%83%BC%E3%80%8C%E3%82%BA%E3%82%A4%E3%82%AD%E3%83%9E%E3%82%B9%E3%82%B3%E3%83%B3-for-%E3%83%8B%E3%83%B3%E3%83%86%E3%83%B3%E3%83%89%E3%83%BC%E3%82%B9%E3%82%A4%E3%83%83%E3%83%81-%E3%80%8D%E3%80%90Nintendo-Switch%E5%AF%BE%E5%BF%9C%E3%80%91/dp/B0CSFN8BBL/ref=sr_1_2?crid=1AWHFIJD5Q9IQ&dib=eyJ2IjoiMSJ9.UZHWs2myQv-xvV-bhcZHq6tFZe3IkeLd3aGzVIov6mERLMdNs0-yLNcI7cHk27hEYEz0V94ijqXKMbV3HGl8l1W8wR3UWdZsm-s1V5rtUisgt-3adKWoMMaXIAYATSrBRP14vYZw-C5IfRc5_xBXQoJF8bRRwd8JFUQm5DgMHnUy3VfJwA5KHgtcwALSCyguxK1-Xxf6rZkitjlYiJEywGJwTR6OVJmUaK9i0516Ikvd9U_kXem6rOQH6aU7D_9GoITxuSpUZ5ehmDSzq9VwZPeiLodmIJM80a2BMX8-Zjg.P8ENrr4ps3M9upLVcnOxAAgwetdOYimxZp44LT28ytg&dib_tag=se&keywords=zuiko&qid=1787000628&sprefix=zuiki%2Caps%2C216&sr=8-2&ufe=app_do%3Aamzn1.fos.35785624-70c4-44ae-a5c3-3f044f475d63&th=1

I have something arriving today, it's now 1:30pm, and it isn't marked as out for delivery yet. Tracking shows it at the final delivery station before 7am this morning, and that's half an hour away. I'm surprised it hasn't even left them yet.

After taking my ID then never verifying then blocking all access to customer services (for literally no reason) then not delivering an order and making it impossible to contact them reguarding the problem, i finally had enough and left, and im not coming back in any which way (if its realklly needed, ive got people i can go to, to order it) but otherwise FUCK AMAZON!!!!

I'd welcome views on this. I ordered an air conditioning unit knowing the delivery window was a period of weeks but not wishing to pay scalping prices on principle. To my surprise Amazon took payment immediately, and have had my money for a month. One week of the original window remains. No updates, just "it will be delivered by Friday".

I'm hopeful I've effectively booked a slot for whenever they next come in, even if it's later than advertised, but is there any way to get more detail? Their emails have said to get back in touch only when it's late per the original window... thanks.

I check on my shopping list almost daily for sales, and prices have been the same for months if not years. I just noticed every single item on my list went up by about £5-£7 since a few days ago. I imagine everything within Amazon UK went up in price for my region, I just only know what the previous prices were for the items I've been following.

Has anybody else noticed this, whether you're from the UK or not?

I ordered something from Amazon, but I received an item that is 20 times more expensive than the one I ordered; would anything happen if I didn't return it?

Hi,

I have been asked by the account protection team to verify my identity before they can issue me a refund on items that didn't arrive. I don't have any photo ID that is in date, I don't drive and my passport is out of date and I don't plan on renewing it as I'm not going away any time soon.

I have contacted their customer services who gave me a form to fill in which I have done a week ago... even though it says 24 hours for a response I haven't heard anything.

Anyone know what else I can do?

I noticed electronics in Malta are often significantly more expensive than other EU countries, especially things like iPhones, PS5s, AirPods, and laptops.

So I started comparing prices across different European countries and built haggl.eu to track it.

Some products were much cheaper depending on the country.

Still improving the site, but curious if other people noticed the same thing.

I’m posting this because I’m genuinely at a loss as to how Amazon can have so many completely contradictory versions of what is happening with my case.
I ordered an iPad from Amazon. It was marked as delivered using an OTP, but I never received the item.
After contacting Amazon repeatedly, I eventually received an email on 19 July 2026 from an Amazon Supervisor Team member, which stated:
“I’ve processed a refund of GBP398.99 back to the original payment method.”
I was told to allow 7 business days.
The refund never arrived.
I contacted Amazon again, and eventually the case was escalated to Executive Customer Relations.
Kyle A. from that department told me that, based on Amazon’s investigation and my statements:
“it seems the item was stolen by a third party.”
He then instructed me to report the theft to the local authorities and provide Amazon with the crime reference. He also gave me a deadline of 24 August 2026 to provide it.
I’ve now reported the matter to An Garda Síochána in Ireland and have been given a PULSE reference. I’m following the procedure Amazon itself told me to follow.
Here’s where it gets ridiculous.
Instead of responding to the information I was providing, another Amazon representative, Joyce, sent me what appears to be a completely generic response saying that the package was delivered because the OTP was entered into the driver’s device and:
“We’re unable to issue you a refund for this order.”
So, as far as I can tell, Amazon has managed to tell me all of the following:
1. An Amazon Supervisor: “I’ve processed a refund of GBP398.99…”
2. Executive Customer Relations: “it seems the item was stolen by a third party.”
3. Me: reports the theft to the Gardaí and obtains a PULSE reference as instructed.
4. Another Amazon representative: “We’re unable to issue you a refund for this order.”
🤷‍♂️
The really frustrating thing is that I wasn’t even asking Joyce for a new refund. I was simply providing information that Amazon’s own Executive Customer Relations department had specifically asked me to provide.
It genuinely feels as though different Amazon departments aren’t reading the same case history.
I’ve kept all the emails, including the written confirmation that the £398.99 refund was processed.
Has anyone else had an Amazon OTP delivery issue where Amazon initially confirmed a refund and then subsequently refused it?
And has anyone successfully dealt with Amazon Executive Customer Relations / a case where a delivery driver was suspected of taking the item?
I’d particularly appreciate advice from anyone in Ireland who has dealt with Amazon.ie and An Garda Síochána over something like this.
I’m not accusing anyone publicly of theft — the matter has been reported to the Gardaí and is being investigated. I’m just trying to understand how to get Amazon to honour a refund that Amazon itself confirmed in writing had already been processed.

On Tuesday night, our credit card company alerted us to attempts to purchase goods from Amazon.com. My wife then realised she was locked out of her Amazon.co.uk account. She checked her emails and had several email messages relating to attempted/failed purchases. She also had an email telling her that her Amazon account email address had been changed. She has since been unable to get access to her account.

She tried accessing Amazon customer support, but could not verify her account details (apparentlythere is no account associatedwith her email address), so could not speak to anyone.

I then contacted customer support through my own account. They said they would investigate it, but 10 minutes after the call I had a message telling me there was no suspicious activity on my account... thanks, I know that!

A second phone call ended the same way, despite pleads from me to ensure it didn't.

We reported it to the police and have a crime reference number.

Today, I have made 2 further calls to customer support, but am not making any progress.

We're really frustrated by this whole process. We just want to get access to her account, which has all of our photo backups and all our devices/content linked to it. Has anyone been through anything similar? Does anyone have any advice for us?