u/muddlemand

I have something arriving today, it's now 1:30pm, and it isn't marked as out for delivery yet. Tracking shows it at the final delivery station before 7am this morning, and that's half an hour away. I'm surprised it hasn't even left them yet.

EDIT: idiot typo. The title should say auto top-up!

So with credit at £5.99 the recurring payment fails, unless you're awake and top up manually. Seems crazy that auto renew doesn't kick in when credit drops too low to cover the next goodybag.

Is there any reasoning behind this?

For example, do they assume everyone just knows you don't walk right into the customer's house before they've come to the door, or does the training specifically cover that?

And I've been told different things over the years, left me wondering what the official line is on arriving early or late. I've been told you're allowed to arrive *up to* 15 minutes outside (before/after) the delivery slot, no more - also that you're allowed to be more than 15 minutes either side but only if you have called ahead and the customer's said yes (idk if there's any limit then).

The reason I'm asking is that today, the driver knocked and immediately came right in, through the front door and inner front door which were both standing open. The "We're here" notification had popped up and I'd just got to my feet, when he was suddenly halfway across the room.

He didn't agree that there was anything wrong with it. I feel it shouldn't need saying, but I get that some people just don't have that instinct so I wonder if you're told in so many words not to do this.

Just double-checking: I think that currently, it's £3.99/month - after the first month obviously - for a single user (one domain, one VPN, ten addresses, 15 GB).

This is with 75% off - but does it mean that's what I'll continue paying, for ever? Or am I missing something obvious, will it revert to the real price, £16/mth, at some point? (for a given value of "for ever", I know forever is a variable concept with online services).

Because I don't trust myself to get anything right, today. One of those days. TIA!

I've had CS agents tell me they can register a complaint, and CS agents tell me they can't because it's a different team (then refuse to transfer me to that team, and/or say they don't have a way of transferring me, while refusing to give me a separate phone number or email for complaints. One told me he was logging my complaint, which was about him. (That one I definitely didn't fall for as it was being said.)

I've been told my complaint is open and an email has been sent confirming this, then when I had no such email, was told the system shows no open complaints. I have chatted with the bot starting with the word "COMPLAINT", and have had voice calls starting with "I need to make a complaint," and have typed "How to make a complaint?" into the Help search field.

I've had a manager tell me she was issuing my refund and logging my complaint while we were in the call, and as far as I can see from my emails, neither happened.

I need to make this complaint.

I've been told contradictory things by four or five agents (human beings), sometimes the same person contradicting themself in the same conversation. I've been waiting for a large-ish refund for more than a week so far, and could be waiting another two weeks before Amazon issues (then the bank processing time after that).

Obviously I'm going to do a chargeback on my card instead. But it would feel better to actually, y'know, register a complaint...

Collected Wednesday 22nd, and tracking says "in transit" at Coventry the following day, which is nearer the destination than me.

But that's the last entry on the tracking and today is (for another half-hour) Monday 27th. Even allowing leeway for occasional glitches, this is odd. It should have reached them Friday at the latest, surely?

It wasn't me that booked it, it's a return and Amazon booked the collection, in case that makes a difference. Though I don't see how it would. I'd be more "wait and see", but I'm waiting for a £99 refund!

My trusty Brother MFC430W has served me well for years. I think I've had it since 2013. I don't print a lot these days, but used to, and it's never let me down. Even survived a rogue builder who didn't use dust sheets and left it covered in coarse dust/rubble about 12 years ago). And I've never avoided printing sheets of address labels, which it isn't designed for.

At the moment I'm managing without because it's out of action. I bought compatible cartridges as always, had to get a refund for the first time as they literally didn't fit, so I hope that didn't do damage but I don't really see how it could. Next time I bought genuine Brother cartridges, probably the first time I ever had, but the printer now can't detect them.

I should say this printer takes four separate cartridges but won't print at all, even on black&white setting, if any one of the four is missing or empty. I don't know which isn't being detected - no reason to think anything wrong with any of the cartridges - or if it's the printer itself not detecting any.

My question is, does this mean my beloved printer has finally given up the ghost, or is this possibly fixable?

PS. As a secondary question, in case I do need to start shopping around: what I've heard about Brother is excellent printers lumbered with dreadful software, and that's been my experience. Is this still a fair summary of the brand? I can live with the software if the printer itself is this good.

A neighbour's having trouble with holidaymakers, camping nearby (for weeks rather than days, I think), flying a drone over their garden and apparently looking into their windows. They've told the campers not to fly it over their property, but it seems they still are.

She thinks it's illegal over private property. Is it?

I did look on gov.uk but all search hits are about commercial or military drones.

Also out of interest, there aren't livestock in the field at the moment but when there are, does that affect the rules around drones? (I once knew a farmer who sued for a large amount after a hot air balloon landed among cows which caused a stampede and many of them lost calves,, or stopped feeding them, or refused to mate after being traumatised. This feels equivalent to a drone frightening a herd.)

[EDIT! I'm asking is it legitimate, legitimately from Bitwarden, not valid. Obviously it is a valid address.]

I hope I'm just being dense but I can't see any way to send a reply. I opened a return and the seller has accepted it, but also sent a message which I need to reply to. (Well - very much want to reply to.)

Both in the app and on the website it says "To reply now, see return details." But that's just the return history etc, nowhere to reply. Whether I go to the message through my purchase history or from my messages, I can't see any way to reply.

I'm going to use "Contact seller" from the item listing, and quote the order number and return number, but surely it's still possible to just reply?

I'm pretty sure it used to be possible direct from the email notifying me of the message - you simply replied to that and it sent through the eBay system. Unless I'm thinking of Amazon Marketplace maybe.

(I'm not in the latest version of the app because I've seen the reviews, I'm not letting it update to v. 6.254.0.2 (Android) - but it's no different on the website.)

(This was removed by mods in r/eBay. The bot told me to try subs for eBay sellers. Just because the word 'seller' is in my post doesn't make me a seller - I hope it gets through here!)

ETA: sorry if this appears duplicated - I was notified that it was removed by the mods and for me my first attempt at posting still doesn't show. So I can't delete or edit that one or anything.

After wrestling my way through the chatbot options I gave up, but the only thing under "other options" is the community support. That took 4 attempts at logging me in, then has the worst idiotbot "search" function (better called "deterrent") I've seen anywhere. When I finally found an old post that was relevant and looked at that it was a 404, then trying to post a new question I got lost in the suggested topics labyrinth and lost the will to live.

I won't muddle this post with the actual question I need to ask them, I'll make it a separate post. But seriously have they removed the option to chat, or better have a voice call, with an agent?

I don't know the guy very well, and we've had minor disagreements/bad feeling (all stemming from his unreasonableness, I've never in my life fallen out with any other neighbour or workmate for that matter). Officially we're on good terms now and he seems to think we're friendly. As a person I still can't stand him, but that's irrelevant.

His profession makes him eligible to countersign my passport application, and he's agreed to. I'd like to get something very small, as a token of thanks, as much to to consolidate the "truce" as to say thank you.

I really don't want to overdo it. Partly because it's unnecessary, partly because I'm skint, partly because we're both single and in a small village so I'm conscious of how it could look. Around the £5-10 mark maybe.

A card feels weird (plus I'd need to think of wording). My instinct is a box of chocs, small cake/pastry, or a bottle of something. But I don't know if he has any allergies; I don't know if he drinks; I do know he has diabetes and kidney trouble. So edible seems unwise.

Definitely not flowers either!

Without flowers, food, or alcohol, I'm out of ideas. What else is there?

Just that. This isn't the weather to be doing your job. 🏆🏆

Is there formula for the search term?

It seems to search only in amount, payee, memo, and flag.

I tried "05/“ but no joy.

I called today about something. In the phone app, the call shows as "Funerals on a Budget".

I have never saved any contact with "funeral" in the name, nor saved any such website for that matter, and in fact never had reason to keep anything to do with funerals in my contacts.

I've just spent an hour trying to find this on gov.uk. Please would someone point me to the exact section(s) or paragraph(s) of the law where it says businesses are responsible for the making reasonable adjustments for disabled customers?

There's plenty out there about employees and ACAS, but those aren't relevant.

I believe it's the Equality Act 2010, and an AI search found a bit that *also* says businesses should think ahead and not wait for customers to ask (not in those words, of course, and I presume only for needs that are relatively foreseeable (which this one is)). But I can't find this when I search legislation.gov.uk - maybe AI invented it, but intuitively it's what I'd expect the law to be.

Specifically, this is about providing information in a format that's accessible to a customer. As opposed to, ,for instance, wheelchair ramps or anything that easy to predict the need for. It also isn't a question of browser settings or for instance a screen reader as it needs to be physically on paper.

I had a frustrating phone call with someone who seemed never to have heard the word "accessibility" before.

I've already found a link to a charity organisation's description of the adjustment I've asked them to make. Thank goodness, as I had no luck getting them to understand that.

Now, I'd like to link to the sentence(s) saying:

- that they are obliged to make the adjustment, and

- that the disabled customer shouldn't have to put in extra work to find a way of accessing the information.

... as well as, hopefully, that they shouldn't have needed to be asked.

They're saying take the information the way we always present it and and adapt it yourself, basically.

Thank you!