r/MichaelsEmployees

Whilst standing in the unfinished wood silt aisle.
-yeah, you can paint anything here.
“No, are they meant to be painted?”
Whilst staring at the unfinished bird houses.
-they’re meant to do whatever you want to do. You can leave them like that or paint—
“You’re not understanding me. Do you have things you can paint?”
… ?

I’m not usually one to rage quit an interaction but hooooooly hell I was close to it.

Yesterday was the 4th of July. Independence Day. Also the 250th. Something special, right? Even if I had wanted to celebrate (which I didn't, because I have a small, anxious dog at home trying not to shit himself inside out), I wouldn't have been able to because I'm at the store doing siso. Got to spend half a day yesterday in an essentially empty store until 6... and have to be in bed by 9 to get at least 8 hours of sleep... that is, if the world wasn't fucking exploding until well past midnight. So now I get to come to a store that's completely recovered to help... who? Everyone attempting to blow their fingers off last night? Pretty sure today is going to be another dead day, but god forbid we lose a few bucks for that one person who forgot to buy popsicle sticks yesterday. Pretty sure the cost of keeping every store open and running for 2 days where we might get a dozen customers isn't cost effective enough to justify being open.

If a company isn't willing to let its employees celebrate their country's birthday, especially a landmark one, and insists on blowing money out its asshole keeping stores open when the ROI doesn't make sense any way you cut it... makes me feel icky. Am I just being overly sensitive here? What's your take? Money over humanity is ok?

The fact that the company doesn’t care about work life balance is wild. Meanwhile the entire support center gets to have a long holiday weekend off when the stores itself are drowning . How are we suppose to be happy and excited to hold events exceptional, customer service with a smile on our faces when they are running every single person to the ground ? When is this going to stop ? I feel like this is the worst it’s ever been and we’re just expected to get over it and deal with it or just wash our hands and try to find another job … something’s got to give this is so unfair

For what it’s worth, I’ve been a CEM for 4 years and even though my SM hasn’t mentioned the restructuring, I know it’s coming. For those of you who have been through it, what is the process like? Do you take a questionnaire or does your SM do it? Is it an interview process with your SM and/or is your DM involved? Or does your SM just tell you without any knowledge/consent that you are changing roles? I know these are probably silly questions, but I’m curious about the process.

So I had to get an assessment to see if I was still qualified for the position I had. Now for 1 year I have been learning things but never trained . I went to another store to get the training for my position and got nothing. For 3 days NO TRAINING!!!!
So fast forward to 3 weeks ago when I asked for training for framing and my other things. New manager said I had to wait till the new framer she was hiring got her training first . Well they never accepted the job due to the pay. So had my assessment done but never should have been with this manager too new and don’t know me or others well however she said in a nut shell 2 other managers gave me a bad review so since I scored low cause of not fully knowing my job they are letting me go effective immediately August 1st. So why can’t they just demote me and let me stay as a part time employee? My location is losing employees left and right due to this new manager to begin with and now I am being forced out . You would think they would keep me knowing that I can still do a lot of things and help get things done. I can so truck, build DA’s side counters , I know how to run register all things these part time employees we have now but are leaving . I have open availability also . I mean we have a lot of resets happening and the holidays coming up wouldn’t it be smart to keep me around?? Anyone else think if they don’t qualify for their position anymore that they should be offered to stay on in another position? Like I really need to stay working . I am helping my parents out financially and there are days where we are struggling just to make ends meet and now this .

I hope we have employee appreciation week again soon :/

I know we’re all busy with workload and tackling multiple responsibilities but has anyone had a chance to do anything fun for their breakroom? I’ll be taking over maintaining it again and I really liked being able to make it fun for the team members! Or if you’re not an MOD in charge of it, as a team member, what did you like seeing in the breakroom? Besides keeping it clean and stocked with snacks obviously.

If anyone saw my last post it seems like he left a really bad review on the store stating my name and everything - Very poor experience. I walked in to buy a projector for my 8 year old daughter because she is into art. With her and my son present, I walked up to an employee named …. and asked about said projector to see if they had it in stock. To which he informed me no, they did not. So I said okay. I then walked around to find some slime for my daughter and some candy for my son. After, I tried to walk to the self check out and pay for my items, but was interrupted by … who started to ask me questions about if I had an account and if I wanted one and all this stuff about my method of payment. I said no, and he proceeded to take my items from my hand and scan them. I’m a little confused because this was a self checkout and I don’t understand why he felt the need to do my transaction for me. Especially with other customers also at self checkouts, I’m wondering why without asking this young gentleman for help, why he felt the need to “watch” what I’m doing in order to “help” is what he told me. Verbatim. This is while I was present with my 11 year old and 8 year old. It didn’t make sense to me because there are cameras, literally one aiming directly down towards the scanner where you scan your items, and there were also other customers at self checkouts he was not directing his attention towards. People use self checkouts for all different reasons maybe Im autistic and I have anxiety about speaking to people? Maybe I did not want someone else touching my items? Feeling like I was being profiled by this young gentleman because I am a person of color and I am covered in tattoos, I then disengaged and told him I no longer wanted the two items and proceeded to walk out of the store disappointed. So what I’m confused about is, if you, …,didn’t do anything in the wrong and had a clear conscience, why were you offering me a 25% discount on the sale as I walked out the store? This, to me………does not seem like someone with a clear conscience. If you guys read all that does it seem like I did something bad???? I know we aren’t supposed to directly give out the coupons on our page but I usually give them out anyways to help out customers even sometimes using the 20% all items I just really feel bad about this and wanted to know if I should talk to my manager about this and I wanted to clear up the part near the bottom where he says that I offered him a discount when he walked out I in fact did not do this and offered it while he was making his purchase but then he cut me off saying I was profiling him and left so I really don’t know what else to do guys I’ve talked to one of my coworkers and they are on my side obviously and some of you guys on the last post also helped me out but now that he left a bad review I’m scared of getting in trouble for something that I feel like I did nothing wrong.

Okay. Our music normally sucks. But today???? I clock in for my shift and we’re playing like 2000s pop punk??? The killers?? I heard some paramore too???

I will be the first to shame this company, but I actually somewhat enjoyed my shift today because we were playing good music… I usually have to put in an AirPod to make it through but today I didn’t!!!!

Can someone explain to me the restructuring. My CEM position is being terminated and they do not have a position for me. But yet, I found this position available for my location. It’s called team member services. Sounds like a sales manager.

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production

Do we close early tonight? I am only 9 to 1 today, so it doesn't matter to me, but there isn't a sign stating we close at 6 (which is what my co-workers are scheduled to).

I just wanted to go on here and tell you guys my story and see if anyone has gone through this before, I was helping a customer at self-checkout because I was the only employee there. He asked why we were using self-checkout instead of the legacy register, and I explained that self-checkout is faster and makes it easier to help multiple customers if more people arrive.
About 20 seconds after he came up with his kids, other customers started using the other self-checkout stations. He then accused me of profiling him and said he didn’t believe my explanation about the self-checkout cameras. I was confused and told him that I wasn’t profiling anyone and told him I am a brown brother myself . He left with his kids after that. The interaction with the dude really bothered me because I was just trying to do my job and help everyone as efficiently as possible. Being accused of profiling someone when that wasn’t my intention made me feel awful and honestly ruined the rest of my day. Just wanted to know if I could have triggered some kind of response from the guy and if it could have been avoided also on a extra note I literally helped him look for a item when he entered the store so like what gives 🥲

i know this has definitely been asked but i MUST ask y’all if we get holiday pay today? i looked back and got it in 2023, didn’t work the 4th last year. i’m in massachusetts, and it doesn’t seem like we have a law that says they have to pay it, but all i’ve seen from here is that we don’t get paid holiday pay today?? so…let me know if ur stores pay

It's really a shame they didn't fill up our stores with more American flags. We could have sold SO many more than we have.

Especially because it's the 250th Birthday.

AND it's a shame we don't get anything red, white and blue after April for Memorial Day. People coming in for 4th of July stuff are walking out empty handed because we just don't have anything.

hello, I am a new hire at my local michael’s and I start this evening. Does anyone have tips for how to survive a michael’s shift?

How long do they take to process the request? Mine just says sent 20 days ago🫠