Refused to refund fee.
I’ll stick to the facts and keep it short and sweet. Tell me if I’m in the wrong.
I made an expedited payment to a college for my son’s tuition. The college’s address shows up both under the payee information and when I click to edit payee information.
The check was expedited but it came to my house, two hours from the college.
I’m not upset because my son’s tuition was late. We worked that out.
But I spent 45 minutes on the phone getting tranferred twice and finally talking to a manager who said full stop that they would not refund the 15$ fee. Why you ask?
Because, on a screen that only she could see, it had my home address listed and I “must have entered that in” and therefore “it wasn’t a bank error”.
When I asked her why the only address that shows up on their customer facing ui is the college’s address and that I therefore wouldn’t know the payment wasn’t going there, she said I would need to speak to their third party vendor “Fiserv”.
Am I wrong to be infuriated by this? Thanks.