
The Bandstand Pantry refused to remove service charge when asked is this allowed?
Went to The Bandstand Pantry, Bandra yesterday and noticed that they had added a 5% service charge to the bill (₹144.25).
When we asked the waiter to remove it, he told us that he cannot remove the service charge.
As far as I understand, service charge in restaurants is voluntary and customers can ask for it to be removed. The CCPA guidelines also say restaurants cannot force customers to pay it.
We obviously ended up paying the bill, but I’m curious about what the correct procedure is in this situation.
Has anyone else faced this at The Bandstand Pantry or other restaurants in Mumbai? What to do when a restaurant refuses to remove the charge?
Bill attached for reference.