u/-SecondHandSmoke-

Just moved into a new house with an HOA a month ago, got setup with the portal for payments and we're having some issues with it. Walked down to the clubhouse because there is an office in there and the woman working had helped me get setup with other things and told me to come to her with questions. I didn't realize the clubhouse needed a key fob, and when I got there another older gentleman was waiting to be buzzed in. He gets buzzed in and I say "can I slip in behind you?" He looks confused and blocks the door, so I say "I just moved here in April and have a question for the office about the portal" still doesn't let me in or look any less suspicious of me, tells me the office is closed and asks what the issue was, I explained it to him while still standing outside showed him our portal, he tells me yeah thats not right and tells me to contact the HOA directly and goes inside. OKAY THANKS. I don't know if he even works for the HOA but Jesus welcome to the neighborhood too! Now I'm just sad, I was anxious to move into such a nice neighborhood struggling with imposter syndrome, but man I'm just embarrassed.

I've got a family I cut that has burnt me pretty bad this year. They are late to almost every appointment, will not use my website and keep texting last minute for availability when I've redirected them to my site and told them I can't accommodate last minute bookings I am too busy. On Thursday around 1 they texted asking for about 2 hours worth of appointments for a special occasion on Monday (today) I told them I only have one spot left for Friday, they ignored that and asked for Thursday, I reiterated that Friday is my only spot left. They said they'd get back to me, and didn't until Friday at 11 when the spot was long gone. I informed them I was completely full, and do not work on Monday so I cannot help them unless there are cancellations. I offered to refer them to another stylist, and watch my schedule for any openings, but they just wanted to wait for cancellations. None happened. It's now my first day off and at 8:30am they texted asking to be put on today. I honestly am to the point where I just want to be done with this. They have really texted my nerves and I don't know what else to say to them. I am very direct in my messages and it's like they ignore what they don't want to see.

A few months ago they did this exact same thing where they waited last minute, texted to book, and I accommodated. I stayed beyond closing for them, they were 20+ minutes late and I kept waiting, just for them to tell me they weren't coming after waiting past close for them. It infuriated me. I have no cancellation or no show fee because 99% of my clients don't pull shit like this.

Do I even respond? Do I reiterate what I've said multiple times the last few days, do I send a referral? The only part of my that still has guilt is knowing they've supported me for a few years, followed me from shop to shop, are genuinely nice people when they show up, but they have burnt through my good graces on multiple occasions leading up to this.