terrible company
This is my first time ever having a package shipped my ontrac and it has by far been the WORST experience ever. My package was out for delivery at 9am. The company asked me if I needed to leave any delivery instructions and I did, but I fear I shouldnt have. I live in a gated apartment and everyone has their own code at the callbox, but there is also 4 buildings with the same number. I live in building 700, but there is FOUR 700's. The building does specify which apartment numbers are in which building, but alot of people ignore it which causes people's packages to get delivered to wrong addresses. So I put my callbox number, and instructions on how to get to my apartment, and I SHOULDNT HAVE. For the past 6 days my package has been marked undeliverable, but I havent once gotten a call from the gate to let someone in. So I go talk to the leasing office and she tells me that just like usps, amazon, fedex, etc... They all have THEIR OWN CODE to get in. She said ontrac always delivers packages here and they never had to use someones callbox number. So when I sat and tried to think about why my package would be undeliverable, I realized that I did put in the instructions that I live on the third floor. Yesterday, I removed that part from the delivery instructions and just left my callbox number. This morning I wake up to a notification that my package had been delivered but once again, NO CALL FROM THE CALLBOX ASKING TO BE LET IN. Then I go outside and package is not at my door!! So I get prepared to walk around all the buildings to find my package, and lo and behold my package is at my building, but sitting at the bottom of the first flight of stairs. Insane that I had to wait A WEEK after my delivery date to get my package over some damn stairs. Mind you, i've counted them before and it's only 15 stairs total so idk why they made it seem like they were gonna have to climb a thousand stairs. Anyways, I will make sure that my package is never delivered by them again as their drivers are lazy asf. Had I left the instructions telling them I was on the third floor, I can guarantee I would've never gotten my package.