If there are ANY callout, it's not "like new".
You simply cannot tag an item "Like New" if it has any callouts, ie: tear, stain, mark, rips, missing accessory, wear, etc. I bought a Coach bag that had some leather wear on the front and on the handles, sold as, you guessed it, Like new, and the seller was truly offended when I requested to return it. I actually had to explain to her that that is not like new condition. Everyone understands that right?