Is all hope loss for my laptop
On September 23, I dropped off my laptop at Geek Squad to have its cracked screen replaced. I was told the repair would take about two weeks and that I would receive updates.
It is now October 6, and the FedEx tracking still shows only “label created.” According to the tracking, FedEx has not received the laptop.
I called Best Buy, and they said they are “investigating,” but I still don’t have a clear answer about where my laptop is or when I’ll get it back. I need it for work, and it has been almost two weeks.
Could my laptop be lost? Should I request a “junkout,” or should I wait longer? Any advice would be greatly appreciated.