Figured out my problems - can't be fixed
OK, I was complaining that Spectrum needed to get into my building's maintenance room to fix the problem. It took weeks of arranging, but I was finally able to have building maintenance meet Spectrum's repair guy. Only to be told that there's nothing in the room for him to fix - even though THREE other tech guys said they needed to get in the room.
All that was in there there are physical connections - no electronics. According to THIS tech, the issue is "somewhere in the area and is effecting everyone" and "we get 1dozens of automated alarms every day from around here" and "we can't find the issue." The solution? I have to power cycle my modem and router every time I want to use the internet or stream. Seriously. When I do power cycle, I have a good connection that lasts an hour or so. Response time is terrible - I click on a link and it can take a minute for a page to load. The tech's reply "Yea, that's part of the problem. Upstream is getting lost somewhere." ETA to fix the issue? None. Supposedly they've had multiple fiber lines cut by construction crews, surface equipment damaged by landscapers and other issues. "All the repairs have lead to massive instability." My equipment is working, upstream and downstream are fast. The PHYSICAL stuff is working. But if I use Google's Lighthouse to measure page load times, it usually times out because the page takes more than a minute to load.
So I am basically SOL.