Customers should be informed beforehand about possible society electrician charges during Airtel Fiber installation
Bought the Airtel Xstream Fiber 40 Mbps plan today and completed the payment more than 5 hours ago, but no Airtel technician came for installation during that time. The communication and support experience was very poor, and updates were unclear.
Later, we were told that society wiring work was needed. Even though Airtel technicians were doing the actual wiring and installation work, the society electrician demanded ₹1000 after the work was completed. These additional charges were never informed before payment or installation started.
There are already Airtel Wi-Fi connections visible in the society, so this delay and lack of transparency was disappointing. Customers should be informed clearly in advance about any possible extra society or electrician charges before taking payment.